Hi, I'm Santiago Montañez

2nd time was the charm. Applied, but was rejected back in February, but now I got it.

On top of Guest Service Representative (GSR) work I am now more responsible for store operations. I can now delegate work to the other GSRs and will be trained to do orders, cycle counts, create orders for the store, and much more! As I am writing this I have yet to be trained and management has yet to announce my new assignment as Shift Lead.

I sincerely hope to get into retail management to help improve my standing. Crossing my fingers to be a store manager in a year, then a general manager in 2 years. Gotta shoot for the stars, and if I fail then I'd at least land on the moon.

A very people focus job since customers come first and foremost. Guest experience is a huge highlight of the job and then juggling daily tasks, special assignments, and time management. I like this job. I am always on my feet, get to talk to people regularly, but just gotta stay away from all the sugary food and drinks.

During my time as a General Helper I worked for two departments. The MESA Program and Marketing and Communication.

I worked in Marketing and Communication from January 2026 - July 2026, and while there I assisted with the school's website managing content such as authoring web pages, fixing site issues, working with staff and faculty on improving sections of the site, and other cool things.

Team lead for the SpotMe project, responsible for delivering clear project overviews, defining timelines for key deliverables, and supporting team members in overcoming technical challenges. Oversees the development of real-time communication features using SignalR, along with user integration and overall user experience within the web application.